Shriners Hospitals for Children - Canada provides ultra-specialized short-term orthopedic care to children in Quebec, other Canadian provinces, the United States and around the world. Affiliated with the Réseau universitaire intégré de santé et service sociaux McGill (RUISSS), the hospital promotes excellence and innovation in care, teaching and research. Working at Shriners Hospitals for Children - Canada means working in a patient and family centered care environment where there are many opportunities for professional development. You will work in an innovative, creative and multidisciplinary environment focused on improving the quality of life of children and their families.

With its committed and dedicated staff, Shriners Hospitals for Children - Canada has been helping children reach their full potential for over 90 years.

We are looking for a computer technician to join our team!

The IT Analyst will work independently or as part of a team, applying technical knowledge, expertise and systems analysis techniques and procedures to make appropriate decisions regarding management, systems control, testing, problem solving, providing advice and recommendations, and maintaining the organization’s technology system architecture. He/She consults with users to determine system requirements for items such as hardware, software or system functional specifications.

• Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and resolving them in a timely manner. Install, evaluate, and configure IT equipment (printers, laptops, and peripherals).
• Perform regular system maintenance tasks, including software updates, and patch management, to ensure system reliability and security.
• Manage Backups: Maintain archiving and data retention according to the organization's procedures.
• Analyzing current IT systems, architectures, and processes.
• Collaborate with business stakeholders to gather and analyze IT requirements and recommend appropriate solutions to meet their needs.
• Collaborate closely with team lead and manager concerning the planning, design, and implementation of IT projects and initiatives, ensuring they are delivered on time and within budget.
• Maintaining robust systems processes and ensuring compliance with relevant regulatory bodies, including HQ security department.
• Interact with IT vendors and manage relationships to ensure the procurement of cost-effective hardware and software solutions.

• College diploma (DEC) or A bachelor's degree in computer science, business information systems, information technology, or Telecommunications and Networking.
• Must have technical certification or 5 or more years’ experience working with Windows’s operating Systems including, most recent windows server versions, Active Directory (Group Policy object management), and DNS.
• Citrix, IBM web sphere, VMware / Hyper-V, cryptosystems (CA / RSA).
• MS Exchange / MS Office 365.
• Thorough understanding and troubleshooting skills in TCP/IP, routing, and IP troubleshooting techniques.
• Knowledge of local and network attached devices including printers, storage devices, scanners, etc.
• Experience with SQL and relational database management systems(optional).
• Experience in supporting and / or using a Privileged Access Management solution such as Cyberark, Imprivata
• Fluency in French written and spoken; capacity to communicate in English is required in order to support or collaborate with English-speaking clients and/or stakeholders.
• Proficient communications and critical thinking skills are necessary to effectively communicate with users, management, and others in seeking and effecting solutions.
• Rigor, autonomy, diligence.
• Excellent interpersonal and teamwork skills.